Last updated: September 28, 2026
We built this platform for families, and the athletes using it are mostly minors. That shapes every choice below. The short version: what we collect is narrow, who sees it is the family and no one else, and we never read or store the content of a message.
This policy covers the parent who creates and pays for a membership, the athlete who uses it, and anyone who signs up for our free resources or uses the chat on our website.
Visible Athlete is not for children under 13. We do not knowingly collect personal information from anyone under 13.
Before any payment is taken, we ask for the athlete's date of birth. Your browser works out from that date whether the athlete is 13 or older. The date of birth is never sent to us and is never stored anywhere. If the athlete is under 13, we stop before any payment and no account is created.
If we learn that we hold information about a child under 13, we delete it, close the account, and refund the current billing period. If you believe we have information about a child under 13, email info@thevisibleathlete.com and we will take care of it.
When your athlete connects their X account, we receive activity from X about that account, such as when someone follows them, follows them back, or sends them a direct message. From a direct message we keep only who sent it, who it was sent to, their username, and their public profile bio. The words of the message are never read by our systems and never stored: what X transmits is discarded unread. We cannot send messages from your athlete's account. X controls this connection and can change or end it at any time.
We never store or display the content of a message. Not anywhere, not for any reason. Our systems do not extract it, our records do not contain it, and no future feature will change that.
Our connection to X is read only. It does not let us post, follow, or message from your athlete's account.
X also handles information under its own privacy policy, which you can read at x.com/privacy.
To show the Board, to run the Playbook, the Academy, and the Game Plan, to manage the membership and billing, to send you emails about your membership, to send the free resources and course emails you sign up for, to answer support questions and chats, and to keep the platform working and secure.
How the Game Plan is made. The Game Plan is drafted by an AI model. The athlete's profile and questionnaire answers are sent to an AI model provider, which processes them to produce the draft. We do this only to create your athlete's Game Plan. The information is not used to train anyone's AI model.
We do not use your information to build advertising profiles, and we do not run advertising on the platform.
The family, and no one else. A Board is visible to the parent who holds the membership and to the athlete. It is not public, it is not visible to other members, and there is no directory, leaderboard, or shared feed of recruiting activity. The member community is separate and shows only what a member chooses to post there.
We do not sell personal information and we do not share it for advertising. We never sell or share the personal information of anyone under 16, for any purpose.
We use a small number of service providers to run the platform:
| Provider | What it does | What it holds |
|---|---|---|
| Stripe | Payments and the billing portal | Parent name, email, payment details |
| Airtable | Our database | Athlete profile, questionnaire answers, recruiting activity, tasks, film links |
| Webflow and Wized | The website and the app you log into | Account and session information |
| Cloudflare | Receives recruiting activity from X | The activity described in section 3, in transit |
| Make | Automation for our emails and the Game Plan pipeline | Information passing between the systems above |
| An AI model provider | Drafts the Game Plan | The athlete's profile and questionnaire answers, as described in section 5 |
| Mighty Networks | The member community | Community account and whatever a member posts there |
| Kit | Our email list and the free course emails | Name and email of anyone who signs up, and which emails they received |
| tawk.to | Chat on our website | The messages a visitor types, the name and email they choose to give, and the page they were on |
| Google Analytics | Measures visits to our website | Pages visited, device and browser type, and approximate location, collected through cookies |
| Vimeo | Hosts the Academy videos | No member information |
They handle information only to provide those services to us.
We may disclose information if the law requires it. If that happens and we are allowed to tell you, we will.
Everything in Visible Athlete is private by default. There are no public profiles, and nothing about an athlete's recruiting activity is shared outside the family.
Before the athlete connects their X account, we show them exactly what their parent will see and what their parent will never see, and the connection cannot be made until the athlete ticks a box saying they understand and agree. We record when they did that.
The athlete can always see that the X connection is active, through a line on their Playbook card that shows whenever the connection is on, and can turn it off from the Playbook at any time. Turning it off stops new activity from arriving on the Board, and we delete the stored connection to X.
We keep information only as long as we need it to provide the membership.
You can ask us to delete your information at any time, even while a membership is active, by emailing info@thevisibleathlete.com. A parent can ask us to delete the athlete's information. An athlete can ask too, and we will do it and tell the parent.
You can ask us what we hold about you, ask us to correct it, and ask us to delete it. Email info@thevisibleathlete.com and we will respond within 30 days.
Access to member data is limited to the people who need it, and we use the security features built into the services we rely on. Payments are handled by Stripe, and we never see or store full card numbers.
If we change this policy in a way that matters, we will email members before the change takes effect.
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